Consumer Frustration with Online Shopping Agent Mulebuy

A disgruntled customer is speaking out against shopping agent Mulebuy after a series of disappointing experiences. The customer, who wishes to remain anonymous, claims that their order for shoes was delayed, the wrong color was sent, and they were denied a refund.

According to the customer, they placed their order through Mulebuy's warehouse service, expecting a timely delivery. However, after five days, the shoes arrived and were found to be the incorrect color. The customer immediately contacted Mulebuy's customer service to address the issue.

Despite paying for additional quality control (QC) pictures, the customer waited over a week and a half for a response. When they finally reached out to their agent, they were told that Mulebuy was experiencing delays due to warehouse expansion.

Two weeks later, the customer received the QC pictures, confirming that the shoes were still the wrong color. Upon requesting a refund, the customer was informed that they had exceeded the refund time limit.

This incident has raised concerns about Mulebuy's customer service, order fulfillment process, and overall reliability. As more details emerge, it remains to be seen how the company will respond to these allegations and address the customer's dissatisfaction.